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I thought of that, but it is not the reason this time. I am somewhat new at this and the resort also rents units. Their ads are there but mine says no availability.
Thanks Aaltje, I sent the renter seven messages, first welcoming, second more info on resort, requests for payment before arriving, emails asking if he has any questions for me etc. i called Booking.com three time and the tried to contact renter to no avai
I sent Paypal invoice and request to pay. My unit was unrefundable, so I thought Booking.com would just charge his charge card if he didn’t pay. All to no avail. Since I am new to Booking.com, I can not demand payment before or place restrictions on cancellation for my property. I guess it will have to be a learning moment, but it has bummed me. linda
I agree with your comment, Peter. Last week I lost a prime season week for which I could have rented multiplied re quests. The guest Booking.com assigned to my unit was from Russia, made a reservation for two of my weeks and never answered multiple messages I sent and calls from Booking.com staff. He did not pay nor did he let me know he wasn’t interested. He didn’t show. Here is the closer. Booking.com did not even get a charge card on file so I have no recourse to get anything. This was my first month on Booking.com and I ended up losing my costs let alone the profit I expected. I can’t request I contacted Booking.com and found they could do nothing. i feel that a company is so big and handling big money and getting a lot of money for matching owners and guests should be responsible in some way for guests that are just deadbeats. By the way even though i asked booking.com to cancel the reservation, I was told that I couldn’t do so once the person was assigned. Next time if I get bad feeling about the guest, I will just rent my unit to someone else and take the heat if he shows up. I am not in this for jerks screw people.