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We had a guest and her friend check in with the knowledge from booking.com that they would pay us on arrival/departure which other guests have done. These guests check out and told my husband they didn't have enough cash and that they would settle through bookings.com. I have messaged booking.com and the non-paying thief and no response...what and where do I go ??
We should be able to name and shame, this guest probably did thiss and go free accommodation for their holiday in South Africa. NOT COOL !!!