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We have been in business 12?years. We get less than 3% cancellations from our own bookings and about the same from other OTA’s. But, from booking.com thru September it was 34%!! And I think Oct and Nov was even higher. We have the same cancellation policy on all: 7 days. We are a small inn with 6 rooms on booking.com. I agree with other comments re bad credit cards which exacerbated this problem, but I fell a root cause is booking.coms extensive use and emphasis on “FREE CANCELLATIONS” in their advertising and on their web sites. We currently use the Webervation booking engine and Sabre as the GDS to transmit booking.com reservation data into Rezovation. We NEVER get all the credit card info for booking.com bookings needed to run the card. So, we either need to wait till the guest arrives (hopefully) and run their card through Square or call Rezovation to have them run the card as they do have the info in their “back end”. This is really a pain. Also, we most of the time need to call them to authorize the card for $25 just to make sure it is a good card. If we don’t we get burned. The best solution would be for booking.com to collect the money as so many other OTA’s do, like bedandbreakfast.com and Expedia.