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Yes, that´s what I recommended in one of my previous comments. You can even make it without deposit and charge 100 % without reducing bookings or, as I do it, let the guest pay your invoice with their cards, reducing also possible charge backs to zero! Booking.com guest need their special treatment to make them pay all this just because booking.com does not like to bear the risk of charge backs....
You did not read my comment above you, it works! You don´t have to charge any guest credit cards of booking.com reservations, most of them are worthless anyway. Let the guest pay your invoice sent to them from Paypal and if they did not pay immediately, throw them out because they do not intend to pay!
My system of making the guest pay works:
Solution and turn your reservations through booking.com from nearly worthless to real reservations as coming from all
MAKE ALL YOUR RESERVATIONS NON-REFUNDABLE! and let booking.com state in "The Fine Print": `Please note that the hotel
will contact guests directly with instructions and information on payment methods´.By my experience non-refundable will not bother your booking numbers at all.But it will still not keep the nasty guest away that all of our hotels hate on booking.com: The no-shows. They will
not bother if non-refundable or not because they think they will simply continue as usual at booking.com: book
several rooms/hotels at booking.com and give false credit card data, wrong names, wrong or no CVC # and of course
don´t keep funds on their credit cards because they know booking.com does not care anyway. Booking.com supports that
behaviour because it does not cost them anything, only the hotels who are stupid enough to block rooms for these
worthless bookings pay.
Don´t even continue with your high-risk for charge back card-not present chargings, just cancel your merchant account
needed anyway only for booking.com trying to charge their mostly worthless reservations, save that money since all
OTA´s transfer the guest payments anyway to your bank account.
Use Pay Pal and write Invoices through them, send these invoices through booking.com to the guest email, MAKE THEM
DUE ON RECEIPT!
Write this on the invoices:
Many guest think that they paid their reservation already when they gave their credit card data to booking.com during
the reservation process.That is NOT the case, Booking.com will not charge your credit card, they only keep your credit card data as a
security in case you will not show up on this non-refundable reservation.
(INSERT YOUR HOTEL NAME) will also will not charge your credit card, only in case of no-show.
THAT MEANS YOUR RESERVATION HAS NOT YET BEEN PAID!
*YOU* have to pay this invoice *NOW* the same way you pay other things online.
That is also valid for last minutes bookings ON THE ARRIVAL DAY because booking.com guest are known for not showing
up if they did not prepay.
**PLEASE NOTE THAT YOUR APARTMENT/S WILL BE PERMANENTLY RESERVED FOR YOU ONLY AFTER YOU PAID BY CREDIT CARD!**
Terms and conditions (on the right of the Invoice):
As stated at booking.com in "The Fine Print": `Please note that the hotel will contact guests directly with
instructions and information on payment methods´.
THIS INVOICE is our payment method, you have to pay it by credit card NOW TO GUARANTEE YOUR APARTMENTS FOR YOU!
We issued this invoice through PayPal as an external payment provider. YOU DO NOT NEED TO HAVE A PAYPAL ACCOUNT!
*Also on last minute bookings ON THE ARRIVAL DAY you have to prepay by credit card NOW.*
If not paid immediately something stinks already, so on the next morning, send your
Your invoice was due already yesterday but you did not pay it.
(We have peak season here, the whole island is about 90% fully booked on your dates.) (if applicable, speeds it up)*BECAUSE YOU DID NOT YET PAY, YOUR BOOKED ROOMS ARE STILL OPEN TO BOOK FOR OTHER GUEST; THEY ARE NOT YET
RESERVED/GUARANTEED FOR YOU!*
Our experience with booking.com guest shows that if they do not pay immediately they mostly NEVER pay anymore!
This is the procedure booking.com recommends to us, YOUR HOTEL NAME:
"1. Email guest the instruction on paying your invoice amount. 2. If guest paid, please block/guarantee the room. *(THAT MEANS ROOM IS NOT YET GUARANTEED FOR GUEST BEFORE PAID!)* 3. After maximum of two email attempts no payments have been received, the booking will be cancelled by our Customer
Service Team. 3. You will receive a cancellation email from Booking.com and you may resell the room."
If still no payment, on the 3. day:
(Second and last Payment Reminder)
Until now you did not pay this invoice for your reservation even after my first reminder.
My experience with booking.com guest shows that if they do not pay immediately they mostly NEVER pay anymore!If I had more Apartments than are likely to be all booked it would not matter, but I have only ... Apartments so it
should be understandable that I can not block them for booking.com guest that did not prepay.
Ask yourself: What would YOU do if you were the hotel owner: Would you leave the reservation alive and block the
rooms for other guest who might also want to book at these dates AND pay?
To make it clear: The rooms are still available for other guest to book.
I will not send you any more reminders to pay your invoice.
That means for you that you are in the same situation as I am on your arrival day: If you have luck, the Apartment
might still be available, if not, you had bad luck...
And if you do not show up, I will charge your credit card with the whole amount since the reservation is non-
And if somebody else booked AND paid it, I will cancel your reservation and booking.com will throw you out!
We do not have these problems with other travel agents like Agoda, Airbnb, Ctrip, Expedia, there a reservation is
only possible when they charged the guest credit card successfully.
Apartments will be permanently reserved for you after you paid (and our welcome Email with full info also about best
airport transfer and directions will be sent.) (if applicable)
The threatening with charging the guests card is only to speed them up, actually if they don´t really want to book
they gave wrong data anyway or don´t have any funds on the card.
Since Global Payments invented 2 years ago an "Account Maintenance Fee" of 1000 US $ additionally to their 3,5%
commission on each transaction I immediately canceled my contract with them. That is also their intention, to get rid
of customers that don´t bring really high turnovers. So I don´t even store booking.com´s mostly worthless credit card data anymore.
Upon receiving the reservation I block the rooms of course in case the guest really wants to book and pay.
After the 2. reminder I open the rooms again and call booking.com to send a reminder to the guest from their side,
too and they will give them 12 or 24 hrs. depending on you to pay.After that and no payment arrived through Pay Pal call booking.com and let them throw the guest out!
I always tell the guest through booking.com that I enjoyed throwing them out!
Try it, it works for me!!!
The hotels have to create a counterpart to the travel agents, unite! Booking.com does not care at all about your/our problems, face it!
This is to Wayne Cahoon and all others:You are invited to transfer it into the proper forum thread if you like, I am tired already, it is hopeless to do anything here.
My problem is that I am new here and did not yet found out how to answer directly below another post.
Additionally, there are so many problems ONLY with booking.com that I could be busy all day long to post about it. I don´t have any problems with Airbnb, nobody ever posted there a bad or revenge review and anonymously is impossible. Also nearly no problems with the OTAs.
Booking.com´s main back draw is not to collect guest payments as all OTA´s are doing. I found out that they did exactly that in 2013 for some time and offered their Payments by Booking.com on a "test run" (however, officially the Philippines were not part of the countries where they did that!) to other resorts on our island, on the same beach, for only 2 % more commission. I want to have it, too of course and complained to booking several times already, tried to escalate it over our local market manager because she has not the power to grant it anyway. Nothing happens since January 2018, only blah-blah answers, forwarded it to the appropriate person.... They don´t even have a general complaint department, all complaints are handled (or better not handled) by each countries booking.com market team.
Next problem is their publishing of revenge reviews, all ratings 2.5, even the newly installed nonsense to rate Wifi and that in a third world country where the internet providers are at fault because totally unable to provide steady internet. The guest can´t differentiate who is at fault, so the hotels get the bad review, for the revenge review writers just another chance for "success".
Next problem is what this thread is about: Anonymous reviews: Totally nonsense again, does not help anything, just lowers the rating of the hotels, exactly what it is intended for by the reviewers together with booking.com.
Next problem is the language on hotel responses to reviews: Until a few weeks ago booking required responses to be in the language of the review. I wrote them if they think that any prospective new guest would translate our response if stated in a language other than English? Of course not, they just see the rating and go to the next review. Suddenly the text changed to: "- You must reply in the language of the related review OR IN ENGLISH. Responses provided in a different language will not be displayed online or translated." This is an original copy of that text.
I wrote my response in English but at that time they must have withdrawn the new settings again, the review censors team told me it´s not allowed to write in English!
At Ctrip it is possible with one click to have foreign language reviews translated but booking.com can´t do that? Of course they could, they intentionally don´t want to!
The next problem: Booking removed all formerly possible special descriptions for the rooms that were there for several years, now they have to follow their "Templates". In our case hints/warnings about the "Filipino cultural highlights" the guest must be aware of to prevent them from writing another bad review: The all present neighboring chicken, the barking dogs, the muffler less motorbikes! No problem for the locals, they have the ability to switch off their ears and also their brains. But foreign guest can´t do that. Instead of leaving the warnings as they were, booking recommended to me to make pictures of the neighboring chicken, title: Animals! Who the heck will get the idea that this is a warning of the noise these beasts are making?? So finally I show a sign on the picture "Noisy neighboring chicken" with the chicken in the background. As primitive as possible because they also can not state what all OTA´s can do: Noise free rooms can not be guaranteed!
The next thing is the no-shows, every other hotel has that problem and booking supports the guest to do that as I can read in the other threads.
The next one is the charge backs when the poor hotels loose their money and also gave their rooms for free to these cheaters. All because booking does not like to take the risk of that by collecting the guest payments. Do all hotels know that a guest can apply for a charge back for 540 days after the charge to the card?? And the credit cards will of course be on his side whenever possible, it is their customer and they want to keep him.
The next problem is insufficient funds on their guest cards.
After Global Payments wanted suddenly a yearly "Account maintenance fee" (for a virtual charging facility where there is no slider or anything else to maintain!) of 1000 US $ I canceled our business relation with them immediately, considering the insufficient funds, intentionally given wrong card data, left away CVC numbers, even names and so on, all made possible by booking.com. Worthless the whole charging process, however we never had a charge back within the 3 years it lasted but about 10000 US $ loss every year that would not have been there if booking would have charged the guest!
Now I don´t even bother about their guest´s worthless credit card data anymore. I write invoices through pay pal, send the invoice through booking.com to the guest, due upon receipt. They pay with their card by clicking on their card symbol on the invoice. The best thing is, contrary to the usual card-not present charge done by the hotel and therefore inviting the guest for charge backs, that here the guest is doing the whole payment. That makes it impossible to tell his card company why he wants his money back because no error possible on the hotel side. Of course all our reservations are non-refundable. If they did not pay on that receipt day, one reminder on the next day, open up the room already again, write the second reminder and don´t care about them anymore. If nobody else books the room again I wait if they still come or not. However, as soon as the room has been booked by somebody that also paid I have booking.com throw the guest out immediately! Until now that works well, however, pay pal collects 4.4 % for that, all these unnecessary cost because booking does not collect the guest payments.
And so it continues. I can not spend all my daily time on opening new threads on all of these problems with booking.com. I am tired, it is not worthwhile.
They are not interested to hear all that. This forum is just to get rid of hearing all these complaints. They know exactly what stinks in their system. Just look how very few hotels participate in this forum and it will not change anything anyway. We are just stupid to spend our time writing here? Maybe the other members who are NOT here are clever because they know booking.com won´t change anything?
And to you guys working for booking.com I can attest:
POOR PERFORMANCE OVERALL!
You are only thinking about your profit, not at all about your so called "Hotel partners" which you threat as beggars....
@ Wayne Cahoon:
The Twitter "Thing" was relating to "Myperpignan" who recommended to post in on Twitter. I just mentioned that I won´t participate on Twitter where the U.S. President is already blabbering all his nonsense!
OK, Myperpignan post it on Twitter and whatever else there is, that´s what they fear! However, I am not using these "Things" the U.S. President is to proud of...
@ PyreneescaravanparkAs I said before: We are all only beggars, they will never do anything, they can not, they are too big and lazy....