As we start to see travel slowly picking up again, we’ve put together the most important resources and advice to help you turn demand into bookings, safely and confidently. Here you’ll find the newest insights and initiatives.
Join the #Rebuilding conversation in the Partner Community
Find out how to get set up, and read about our services and features.
All of our best solutions, organised by your business needs.
Connect online with fellow Booking.com partners.
Find tips and advice to help you through this time with the hashtag #Rebuilding
Stay informed with the latest Booking.com developments, industry insights and expertise
Growing Together is our ongoing promise to build a stronger era of partnership. Explore our new commitments and the progress we’ve made on our previous ones.
I've raised the same issue, as cash on arrival/returned on departure doesn't work for self-catering where there is too much to check as a guest is leaving, and very risky for owners (especially if there were to be a dispute)
I've had various responses (all contradictory) to my query. I may try the automated message/card payment option, but would be much better is booking.com just said that the owner will advise how to pay the damage deposit, rather than say it's taken in cash, then have us contradict that by asking for card payment or bank transfer (which is not a very safe way for a customer to pay the deposit)!
Also - what happens if the guest won't pay the deposit? Assume as that's a condition of booking, it can then be cancelled?