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best thing to do is de avtivate your acceptance that allows b.com to take payments on your behalf,we finally had our only vcc amount credited back to us last month off our existing commissions owing,however b.com still owes us $69.32c (from the dec Booking) which we have deducted off our commission payments this month so we are finally correct after waiting approx 4 months to be paid from b.com
my suggestion to you is go to finance section in b.c and make sure your online payments is inactive then scroll up to Vcc and make sure that is inactive ,you will then Have to process your customers when the arrive as we do,
,so this way b.c will not get money on your behalf,unfortunately if you require payment 60 days out this won't work for you unless the custermer is booking direct with you we allow all our custermers to book without a deposit and we have hardly any no shows hope this helps Regards Tony &Lynn
wow overnight B.COM finally paid us on the extranet,and in our finance section an area has appeared like magic now shows where they pay us unbelievable after all this time to finally get a result,many emails and phone calls later and 3 months after booking was done and dusted
Basically I think that b.c are a bunch of tossers. and if we don't. Get our only Vcc. booking paid this. Month we are going to seve ties with b.c w have had a gutsfullof Ther f........kin excuses why they can't pay us .
our systems in nz don't work with virtual credit card so here we are into march still waiting to be paid from b.com for a booking they took payment for in dec last year ?? So t after talking to one of their reps on the phone in JAN and establishing that the only virtual cc booking we will ever have will be paid by bank transfer this was over a month ago ,so in the interim we have received a email stating that if it has not been paid by march to ring them ,so we did and now we are told that there rep whom is spoke to in early jan did not set up the bank transfer as they said they would and they will do it now this is from Orlando in florida ,the transfer details have to be sent to Amsterdam and action from there i have givien them 48hours to confirm that the transfer has been actioned,absolutely slack of book.com to drag the payment for this accom provided for now 3 months .
now had another inbox reply saying that it takes up to 8 weeks to get paid and to contact b.com again if payment not made by end feb ? wow what a nightmare we are talking about $740 not good enough
note we got a question 4 days ago re when did we update our bank details,we were asked by the one phone discussion we have had to reenter the details of our bank,we never changed the details so i consider this to be just a method of slowing the payment down very annoying we need action ASAP from booking.com
Note; I have tried phone contact always busy,so have sent another message re the virtual booking that booking.com took payment for from our customer on dec 15th 2017 and we are still waiting for payment ,we have also paid the commission on this booking in our last statement, booking .com said they would after invoice were paid we are still waiting not happy as now had no contact or money to our bank by banktransfer for 4 days ,don't know what avenue to take now re this one and only virtual booking we will ever have from b.com as we have blocked this out on our xtranet site rgards Tony Lyntonhouse New Zealand