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Thank you! Since Tuesday evening I am waiting for a response. Thought this might be quicker:)
For me this forum is nothing more than a way to reduce the workload for booking.com employees. Let the other partners answer questions and solve problems so we can save money by reducing the costs for the partner helpdesk.
Most of the questions in this forum should not appear her and should be answered by the booking.com helpdesk. If those questions are asked here because booking is not responding to direct questions that is really sad. If they are asked here because they cannot find the solution in the extranet the documentation of the extranet is not enough for the partners to understand the system.
So my topic of the week would be 'How to get Booking.com involved' and after that a topic on 'How Booking.com can help small business'.
The problem with booking is that there main focus is on customers not partners. It seems that A/B testing is a lot more important than normal testing of the software before releasing it. Unfortunatly A/B testing introduces a lot of complexity and complicates the development and requires a lot of testing before bringing the sofware to production.
The example above shows that no testing at all has taken place before an update is deployed. It must be quite clear that the developer forgot the function round(rating,2). Maybe the API changed and the function called did the rounding before and stopped it or the UI changed and they removed the rounding.
It is clear that this was not tested or the test script left out the UI. This is a small bug I can laugh about but when I see bugs like this I get worried about the overall testing and quality.
It will be summer somewhere else so I don't think they will invest a lot of time in fixing/finding bugs in software used by the partners.
At our place a guest arrived with 4 persons but booking sent us reservation of 2 persons while the guest received a confirmation of 4 persons, we've seen the message of the guest.
Maybe it is one of the many still growing list of bugs in the booking systems.
It might be a good idee to add the possibilty to ask a direct question to your support desk about reservations/payments and so on. A link to a FAQ would be very helpful for new owners as well.
I found out that from 14 july the iCal link for one room disappeared. When I created a new link I noticed that the structure of the link had changed so I think that the changed something that caused this problem. Check if the links still exist.
I've have been thinking about it as well and I do not know a forum/community but I would be interested in joining.
From experience I know that it is a lot of work to keep a forum/community up and running. I ran a forum and community website for an international photoclub with 150 members in the Netherlands and it consumed a lot of my time to moderate and monitor the site.
Besides time there is also the need for servers to use and if it will become a success the costs will rise because more computer power is needed.
The only way to create a community like that is to get funds to pay the costs and the moderators for their work or the users must be willing to pay a fee.
If more people are interested it might be a good idea to discuss this further,