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Hi Margo,
I got a response but only that the guests had booked a special deal and apparently general settings like check-in don't count with special deals. You have to set everything for every deal.
On the other hand at the time of posting this question there was a huge delay between the actual reservation time of the guest and the time the accommodation received the booking. I got a reservation around midnight for the following day, actual booking time of guest was 4 PM.
I posted the question in another group and was told that they counting from midnight. But no confirmation of this from booking.
Hope this helps.
Regards,
Berbera
Thank you! Since Tuesday evening I am waiting for a response. Thought this might be quicker:)
For me this forum is nothing more than a way to reduce the workload for booking.com employees. Let the other partners answer questions and solve problems so we can save money by reducing the costs for the partner helpdesk.
Most of the questions in this forum should not appear her and should be answered by the booking.com helpdesk. If those questions are asked here because booking is not responding to direct questions that is really sad. If they are asked here because they cannot find the solution in the extranet the documentation of the extranet is not enough for the partners to understand the system.
So my topic of the week would be 'How to get Booking.com involved' and after that a topic on 'How Booking.com can help small business'.
The problem with booking is that there main focus is on customers not partners. It seems that A/B testing is a lot more important than normal testing of the software before releasing it. Unfortunatly A/B testing introduces a lot of complexity and complicates the development and requires a lot of testing before bringing the sofware to production.
The example above shows that no testing at all has taken place before an update is deployed. It must be quite clear that the developer forgot the function round(rating,2). Maybe the API changed and the function called did the rounding before and stopped it or the UI changed and they removed the rounding.
It is clear that this was not tested or the test script left out the UI. This is a small bug I can laugh about but when I see bugs like this I get worried about the overall testing and quality.
It will be summer somewhere else so I don't think they will invest a lot of time in fixing/finding bugs in software used by the partners.
At our place a guest arrived with 4 persons but booking sent us reservation of 2 persons while the guest received a confirmation of 4 persons, we've seen the message of the guest.
Maybe it is one of the many still growing list of bugs in the booking systems.
Hi Ilaria,
It might be a good idee to add the possibilty to ask a direct question to your support desk about reservations/payments and so on. A link to a FAQ would be very helpful for new owners as well.
Maarten
I found out that from 14 july the iCal link for one room disappeared. When I created a new link I noticed that the structure of the link had changed so I think that the changed something that caused this problem. Check if the links still exist.