Given the uncertainty we’re all living through, it’s not surprising that most travellers want to be able to change travel plans if needed. 90% of travellers are booking flexible rates for this summer, so if you’re not offering these rates, you’re missing out on almost all the summer bookings we’re seeing right now. Reassuringly, we’re also seeing improved cancellation rates compared to the levels we saw at the end of 2020.
We know you also need to strike a balance between getting bookings and your need for more secure revenue. With flexible date changes, it's now easier for you to respond to guest requests and modify their reservation dates if their plans need to change, further reducing the likelihood of cancellations.
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