Managing operations

From business bookers and digital nomads to expatriates and students, various traveller segments are increasingly searching for long stays. Gianbattista Vespucci, Commercial Director at Booking.com, explains how properties can attract these guests - and the benefits of doing so

Cleanliness is currently top of mind for travellers, with customer mentions of “clean” and “safety” in questions to partners up by 61%. We explore how you can update your listing to meet guest concerns

The evolution of the Internet of Things (IoT) and ‘smart hotel rooms’ calls for ample cybersecurity to keep hotel and guests’ data safe. Here, Click. looks at the practicalities of IoT for the hospitality sector and considers ways in which devices can be secured for all to use

A shortage of labour poses an ongoing challenge for the travel industry, along with high turnover. Click. looks at how some hotels are improving their employee retention rates by creating workplace cultures that their employees thrive in

An apprenticeship can be a brilliant way of training up new hotel staff – as long as it’s done in the right way

Combining multiple brands within the same development, dual-branded hotels offer a way to attract various customer segments while cutting costs. But can two hotels successfully co-exist under the same roof? Click. explores