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I had a guest who never stayed and also left a nasty review. This should not be allowed, plus there is not even an opportunity to answer.
I addition and earlier this year, a guest booked for 5 nights, decided to leave after the first night. She contacted Paypal (with who she paid) and her entire stay completely refunded. Net net, was a bad review and loss of income. I was not able to get this review removed, however was able to respond