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We hosts are faced with a situation where guests can cancel and we cannot - there should be a two way policy where say if a guest can cancel with full refund within the last 14 days the host can cancel without obligation within the last 28 days - and in very urgent situations can cancel with paying a % as refund.
Last Christmas i had a booking for 10 days that had been there for nearly a year - a member of my family was coming to Malta and i could not let them use my villa - they had to book elsewhere - not refundable - and at the very last few weeks my guest decided to cancel - so i ended up loosing the revenue plus my family paying money to stay somewhere else.
This is totally against hosts and needs to be addressed by BDC - it is well known that some guests book the same dates at say three or four different accommodations and than at the very last time within their limits choose one and cancel the rest. This is most unfair.
Hello - thank you - i am rather new to the business - just been 10 months now.
So far overall i had great guests and was a pleasure hosting them. I only had 2 very bad ones - 1st family even did 2K worth of damage - the 2nd was one of those who was all smiles and everything ok but left a very bad review and the 3rd one complained and because she had a very slight point i asked that she be refunded. So overall yes i agree with you
We are 57 Hurds Bank From Malta
We are new to this business and overall we have had very good guests - however we have had 2 very bad reviews - one from a German guy who literally littered everywhere - they were a couple with two teenage daughters - they left bits of food all over the place - even under the beds. They broke the washing machine, an old antique bedroom chair, the bed room door lock and ruined bath towels. To cut a long story short he did all this as he was after a refund - i obviously did not refund him anything.
The second was from a lady from Denmark - this really upset me as while they were guests they kept smiling and saying everything was fine - a week after they left i find a horrible review 2.3 rating saying stupid things like there is no hand rail in our pool - the garage smelled of urine (as if !!) there are mosquitoes in the garden - and i could not even reply to this review -
It is about time BDC start listening to us - i feel they ought to as we are giving them business.