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Being genuine, friendly and helpful. We always try to be here to welcome our guests and give them a quick run through what is in the cottage and ask them their plans for the stay. If we can offer advice we do. Having said that we don't waste too much of their time. They are here to rest and relax and enjoy the area. We are on hand if they need us but let them have their own space as well. We offer little extras in the cottage which are usually very much appreciated by our guests.