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I think one needs to read the guest when they arrive, finding out how long the have been driving/traveling that day!..as I have picked up many times that, ALL that some guests want, is to get to their cabin/room and settle in, not get a long winded, what you can do/go...bla bla story, for us we think it's service, but some guests are in the service industry 24/7? sure some guests do want it, but as I say read them with assertion, what I do is ask have you been to this area before, then shorten it, if yes? tell them the basic's about the accommodation and say they are welcome to seek advise and know-how at their convenience?
I have found a welcome letter in the unit, with all the goes too, see this and that/do this or that, is a great idea?, then cover, service with " this is your get-away and we do not want to be in your face, should you need any advises or or need things, you are welcome to call xxxxxxxxxxxxxx talk to a housekeeper, come to reception and we will be glad to assist"
I hope this makes sense...and can assist someone?
"I never ask for a review from our guests, I always look forward to reading the reviews though" from Karen and Nick..I do not agree with this..except when one has a negative unhappy stay, remembering they may be there for many reasons, relationship make up, celebration of negative and positive things, holiday? and we ll try and give the things Tara, Karin and Nick and Karen give, which are good guest things?, then a comment like, "thankyou for letting us know, we will address this shortly and the next time you come it will be sorted and will include a bottle of champagne" or something like that?, however if the guest raves about their stay, those who ask get the great review?, which you can read...(snigger)?...but guests traveling are normally going to many places hopefully as cool as yours?..thus your last comment will hopefully, be remembered and you could get the nice review?
We work to hard, to make it perfect,and to ask guests for a cool review, I think is in order?
I hope this makes sense?