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@June & @newhaus.io
Yeah enabling pre-payments at time of booking will definitely solve that issue. In my case I'm waiting for Omise to activate my payment gateway after submitting the documents. And I can not wait to accept deposits only for confirmed bookings.
However I'm still baffled to as why many guests book + immediately cancel right after. I hope it's not some bug on my front desk PMS or some incorrect settings I applied to the booking.com backend, but then the only way to cancel bookings is directly from guests only, so the issue could not have been mine.
I hope it's just the unexplainable habit of guests.
Ahh that's a very good point. I think I will stick to unformatted texts if possible.