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I am a small business owner in Xi'an, China. I have a guide service and recently opened my first apartment for lodging. I was so excited to receive my first booking from BDC only to see it cancel at 11pm the day before arrival. The rules clearly state that the guest can cancel free up to 24hrs BEFORE the arrival date. In this case they were 11 hours late. Will Booking help me collect from this late cancellation?
I received a second booking for an 8 day stay two weeks later. Same rules about cancellation being acceptable up to 24hrs before arrival date. The day came and went! 48hrs AFTER the arrival date I receive a cancellation notice from Booking. Again, does Booking try and collect the first night for me? I don't require a credit card as when I joined Booking advised against it saying research had shown I will receive more bookings if I allow reservations without a card. During the 2 weeks prior to the arrival date of this 8 day stay I had two, one night inquiries that I rejected during the time frame that is now a cancellation. It seems to me from what I've been able to gather from other owners is that Booking's attitude is, Too Bad So Sad"!! Does Booking at least flag or freeze these "no show" accounts until they make good on the agreements they make when they first made their reservation?
Any advice would be more than welcome!
86 187 06848837
Does Booking get involved with No-Shows by sending the guest an email telling them they owe for that night or what ever they agreed to?
I'm also wondering if Booking knows a guest was a No-Show at my property and we got stiffed does Booking now allow the guest to continue making similar reservation at other properties or is their account flagged or frozen until they live up to the agreement they made?