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I agree - b.com is not supporting the 'hotels' adequately when it comes to the review process. The amount of time I have wasted getting obviously bogus reviews taken down - the effort in doing so is incredible.
I don't understand why they haven't adopted the most transparent [and leveling] system such as Airbnb has i.e. the host reviews the guest as well as the other way around... This grossly one-sided and unfair system is begging to be abused. I'm often left with the reality of charging a guest extra for damage or 'extra' cleaning knowing that it will lead to a bad review... Even though the guest had a great stay up until the reality of their needing to pay for damage etc.
I guess the reality is that b.com is not breeding any loyalty to its 'hotels' That will likely bite them one day when they get surpassed by the next big player.