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your guests are your business. We have been in self-catering for over 26 years . You should understand that even how hard you work, how perfect every it ….there are always these guests that find something to pick on you. |If every thing is perfect , than is it décor …...or a pot hole on the road, or a local restaurant that was closed. You can never get 100% if you deal with the larger public. Be proud of your self if you get 85 % and up .
We are lucky we live in a rural area , and have self catering houses. We give them good instructions and leave the lights on and the door open of their house ....but then they write in their review at at 3 am no one was there to greet them ....Also , some of then just knock on our neighbours house, who is not too happy about it, to ask him where their house is .
Still, this is only one in 15 ....not too bad ...