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They can post pretty much what they like. Can call us what they want and say what they want b.com don't care as long as they get their commission!!!!!!!!
This is the heading for a review we received and b.com won't take it down
Im sure they won't
The report guest misconduct should have the same time frame a guests have to review us.
I have had this conversation with them many time and nothing changes.
They call us partners but we are treated as a tool for them to use to make money. We are not important only the person making payment so they get their commission.
Agree if you have something to say then put your name to it or say nothing.
We should have the right of reply to any and all reviews.
It is a total one way review system.
This has happen to us a well and we were told they book so they can review end of story.
Booking.com are based in Amsterdam where the law allows them to do all kind of thing that they wouldn't get away with in other countries.
We just received a review with the heading
I completely agree that location should not be include in the overall score.It's not like we can move the building. And people need to take responsibility for the decisions on where they book. There is a map for them to use to see the location and most places list what is close by and the distance it is to things.