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They are not always on time for us and on occasion have not even been paid (within 11 days)
11 days plus and counting
And no communication from them....apparently the person completing payments has the highest authority in the business and reports to nobody according to a phone call
current dispute is missing payment where they have paid most recent but missed the previous payment completely
1 booking.com reports reflect zero transactions for the week when we have had many. By the time booking.com reply the report has changed.
2 Reservation by check out totals never agree with the payment by finance (payment may be correct but reports should match.
3 Report says payment being processed when the payment has been made...Reports say payment made when it has not.
4 On occasion you don't get a weekly payment as payments can take one day or 10.5 days. We pay a premium commission to have a weekly payment.
5 Where clear copies of discrepancies are sent to booking.com they still say it is correct with no explanation as why they reach that conclusion... then the actual payment is correct but the report wrong
6 Many examples but booking.com system does not support copy and pasting
we are not all experiencing the same satisfaction......
it has worked out best for us to only take booking.com collect bookings.
We lost a substantial amount due to incorrect credit card details provided by booking.com. Om occasion booking.com substituted their own details where a guest had not added detail....postcode is an example
Does anyone wonder if anyone at Booking.com reads these messages / points of view?