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I agree with the above. We need to be more informed by booking.com as the fix failed yet again today. Read all comments under tag "Analytics - Ranking Dashboard NOT working"
My viewing stats have stopped again also.
The only suggestion I can think of is everyone who has contributed to this topic immediately sends another message via their Inbox referencing “ Aanalytics - Ranking Dashboard NOT working “ We must let booking.com know they have a recurring problem on their hands
Thank you Kerem for sharing this.
It would have been nice if booking.com could have also shared this info. with everyone on this subject tab who contributed. I have just checked now. It's also working on my extranet. Did anyone ever get an answer on how this problem will affected our site ranking from Jan 1st until today?
On the Analytics Dashboard I noticed my conversion had climbed to the highest level ever, over 2%. But now the site is working correctly it's crashed back to only .66%
Perhaps because it's because the missing listing viewing data over the last 45 days could not be taken into consideration when calculating the conversion score?
As far as ranking goes, I'm happy with the placement of my listing but only 1 booking received so far this year which seems strange. How about you?
To Community Admin
Unfortunately your above reply is unsatisfactory for a number of reasons.
1. It only repeats what we have already been told; contains no new information.
2. Your expression "resolve it as soon as possible" has been used constantly over the weeks in communication with owners. Yet on Feb 2 Kerem received a reply from you stating "We expect (it) to be resolved in a short time. Thank you for your understanding."
Which version of the truth are we supposed to believe?
3.The only guidance you give us is to be patient. We have been patient for 44 days and it's got us nowhere. The dashboard reporting problem still has still not been fixed and you provide no guidance as to when it will be. If booking.com were left waiting for commissions or additional charges to be paid by owners because their site was not working correctly, it would be fixed immediately, would it not?
4. On Feb 4th *** states "Whenever you need us, we're always here. -- ***. Booking.com Partner Support Team. We can do without these statements and have them replaced by real action and timely information.
OK, I shall accept ***'s claim she is always here (for us). - Below are questions for ***. or the technical staff we owners really need answered -
On this tag several owners has expressed concerns about a negative impact on their website ranking, decrease in the PERFORMANCE SCORE, and the possibility of losing Preferred Partner Programme Partnership.
"The only thing I know is that I have received about 30% less bookings in comparison to last year this time. The worst thing is that there seems to be no communication from Booking.com I have called many times but every time I get a call center girl who also doesn't know what is going on and it is getting very frustrating".
"We've also slid down the rankings alarmingly and our bookings from BDC are well down on previous years. We've also had vaguely threatening emails from them telling us that we have 60 days to improve our performance score, otherwise we'll be thrown off the Preferred Partner scheme."
Does this indicate Booking.com are threatening an owner with removal from Preferred Partner due to a reporting problem on the booking.com site? If true, it's most alarming!
Have just now sent this off to booking.com -
The ranking dashboard has not been working for some listings (mine included) since January 1st. (look at subject "Ranking Dashboard NOT working" for postings)
We are fully aware of just how important this feature is for our business.
How much longer do we have to wait for a fix as it's gone on for far too long. We owners believe our business are suffering financially, yet booking,com apparently continues to penalise our listings and makes no apparent progress in resolving an issue it has created.
For the record, are our Performance Ratings being negatively impacted by this booking.com error situation? Are we really receiving no views, or are we receiving views that are not being recorded and shown on the ranking dashboard since Jan 1st?
Is it going to be possible to recover and show this missing data?
So do I.
You may have something there. I don't know the answer as unfortunately I don't get many bookings from booking.com. What I can say is my ranking position on their site does not appear to have fallen in January.
But that's why it's so important for owners to be able to accurately follow the number of views daily to see how effective their campaign has been in attracting views. It's been out of order for far too long.
Why not put your question to booking.com to see how they respond?
We all hope it will be fixed very soon
Did you receive from booking.com any reason why, or how long it will take to fix?