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Anyone interested in hearing my horror story as a vacation rental owner that Booking.com refuses to pay?Booking.com was collecting payments for my vacation rental. Then apparently they stopped collecting them, and didn't tell me.
Now I've had 3 different groups stay at my house already and Booking.com owes me $3500 for them. They refuse to pay me and won't return my calls.
They are telling me through emails that I was supposed to collect the money. How was I supposed to do that when you did not give me access to the credit card data and didn't bother telling me that you weren't collecting the money?
This is unacceptable. I'm not going away. You need to pay me for these reservations. I have already paid you your commission for them. I have paid the housekeepers, and I have paid the city taxes. So, I'm out a lot of money.
Is this how you want to run your business?
I charge their credit card and security deposit in full when the reservation is made. I would never wait for people to show up to charge them. I never get no shows because they have already paid.
If you can't charge them by credit card, I would suggest sending them a PayPal invoice to pay and give them 24 hours to pay it. If not done, cancel their reservation and open it up for someone else to book.
I would charge them a large security deposit and let them know that if they show up with more people than what the city allows, that they will forfeit their entire security deposit and will not be allowed entry. Of course, they can still charge back their credit card, but there's really nothing else you can do.
If they book far enough in advance, you could have them send you a money order for the security deposit. Then they can't charge back their credit card.