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Hopefully BDC reads this and does something about it. Not sure they realise who their customers actually are? It’s not the people that book, but the landlords that fund their business.
For anyone following this thread, it’s been a year since I was on here but unfortunately nothing has changed. I still get fake bookings and no shows and BDC still takes no responsibility. They have “allowed” me to join the preferred partner program and from what I can tell so far, it’s not worth anything. I am also yet to see any advantage to the risk free reservation policy.
Whenever I make a complaint about a no show, I get a call from BDC telling me there’s nothing they can do and then ask if there’s anything else they can help me with! What a joke.
You would think a 15% fee would be enough incentive for BDC to help their customers but it’s not. I suggest we all get over to Airbnb as they only charge 3% and payment is guaranteed.
And don’t even get me started on their ridiculous “opportunities” which only ever involve me dropping my price and/or BDC INCREASING their fee.
Just about had enough.
Have already listed on Airbnb & now looking at Trip Advisor & Stayz as well.
@Thuild, it’s impossible to get any sort of track record, let alone a good one, if guests don’t show up. Just about any online selling platform takes Paypal as a primary option so I can’t understand why hosts have to “prove” themselves to BDC to access this service?It’s a ridiculous scenario that will force me and others to leave the site.
Same thing happened to me. Don’t expect BDC to offer any help to recover the money, they just say sorry but we can’t help.
The same thing happens to me. After 6 months I have not had 1 successful Booking.com reservation. Every single guest has either not paid, cancelled (outside of the policy guidelines) or not shown up and every time Booking.com says there is nothing they can do about it.It’s a simple fix, have an option to pay by Paypal to secure the booking. I’m at the point of leaving the site because their lack of financial protection for hosts is crippling me.
You can request a review through the Booking.com customer service centre and they can waive the commission.
I’ve had the same issue with annoying no-shows. When a guest secures a reservation with a credit card, Booking.com should pay the host automatically when they don’t show instead of the host chasing the money.