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I also received the email with the award. I want to display it on the TV in the lobby. How do i download and display it? thanks.
Our policy is 24 hour prio to the day of arrival, which is a standard for hotels. My main concern is, hotels should be provided a valid credit card with the booking. It is booking.com's responsibility to make sure, it a valid method of payment. Booking.com is paid way more than standard 10% commission to support this extra cost, to make sure the validity of card while making a reservation. Other thing is, any cancellation from OTA should have 50% charge, irrespective of reason of cancallation. They booked the room and sometimes, we loose revenue beacause of that hold up room. It is not fair for the hotels to loose revenue, due to guest's issue. Cancalltion do happen, but it should come with a cost. Or they book direct with hotel to avoid that.