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Continental breakfast - optional - not included in the room rate - we provided this previously before we started with a warm breakfast - the food was placed (covered) in the room fridge the previous evening for the guests to enjoy at their own leisure. We changed the yoghurt glasses to branded tubs and the muesli and fruit was packed respectively into small plastic tubs with a lid - as it got soggy overnight. Very seldom that the guests would eat the whole fruit. Cold meats were individually portioned and frozen and left to defrost in our fridge before packing the platter
Now a days our Warm Breakfast (still optional by prior arragement) - platted - only a choice of the number of eggs and how it should be cooked- scrambled, sunny side up etc. All the ingredients are pre-packed in portions and frozen accept eggs and a few other condiments. We still offer 4 cereals, yogurt tubs, canned fruit salad, tea and coffee and some confectionery items on a buffet table.
The second day a guest eats breakfast we do a "flap jack" scrambled egg with bacon bits and a white sauce with cheese. Other days if the guest stays longer, it would include a change in the starch, like fried potato, onion and tomato or french toast with bacon strips and grated cheese and cherry tomatoes (photo seems to be pasting as a landscape instead of portrait - ps turn your screen!! LOL!)
I can certainly relate to each of your comments - my staff cringe when we expect Bppking.cxm guests. We experience issues most of the time. Some how I think we get all the "lazy" guests making use of Bppking.com as they click on the top of the page G oogle "ADS" that Bppking.cxm run for each establisment or area.
We have very little "staff" inter-action in order to leave our guests to enjoy privacy and then get a 5 rating for "staff"
Generally the review for location gets between 5 and 7,5 - my question; why book with our establishment if you do not want to be in the location - we all have access to google maps now a days.
In my country, people using this booking system also do not understand that they make an actual booking and get irritated when we request payment, as they under the impression that they only inquired for availability.
I find it to be a lot of information guests are expected to read through on this site - specially the "lazy" ones I refered to above!!
Would be wonderful to be able to "black list" some guests
My two sends worth for today