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Same thing happened to me last two days !
There was a guest didn't pay the full payment and left the house. She even stole the expensive hair dryer from the house. Plus they left us a bad review with no comment but only score so we couldn't reply to the review.
We contacted booking about the issue and they acknowledge the issue but they refuse to remove the review.
The reason that they gave me is they can see I am getting mostly 9.5 out of 10 for all the reviews. So one 4 score review doesn't affect my future booking according to their system.
Are you kidding me ? It doesn't matter it affect or not affect the future booking now. The point is they allow guest in bad behave and lack of payment left me a bad review. I put a lot of effort on the house and that was how I got all the good reviews. It's not like I am lucky so I am getting good reviews and I am in bad luck so I am getting the bad reviews.
Seriously ? Booking is not being fair to the host, as usual.I've been talking to the customer service centre for an hour and they asked me check on partner help by myself as they can't do anything with it.