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Oh, that's cool, will try, thanks!
From my experience they react more quickly if you call them by phone, if I use extranet, they drag their feet)))
P. S. Make sure to mark all dates as non-refundable for advance payments.
The problem is that no-show can be marked only after midnight on the arrival date.
However, there's a solution for this problem. You can change the payment terms so that you can charge the guest full price in advance. So when the guest doesn't respond to your messages, you send him request with payment instructions to pay full price with deadline (few days). After the deadline expires, you contact booking com by phone and ask them to cancel, which they always do.
Of course, I never ask responsive bookers to pay in advance, I use this feature only for problematic types.
Christine, " If you can't collect the money or deposit up front, cancel it. If you can't contact the guest in advance... cancel it."
Please inform yourself before commenting. Entire point of this discussion is that b.com does not allow ANY cancellation whatsoever, while the rest of us argue that they should.
Hi Gail!The case I mentioned above was particularly problematic because it was booked for 7 days, which is a lot for me, most of my guests do not stay longer than 3-4 days. Therefore, booking.com could introduce obligation to reply for guests who stay 5 days or more. That could be one possible way to solve this problem.
First of all, I am not facing "constant loss and cancellation", I only had one such case in last three years. Literally in 99% of cases reply from the guest is guarantee enough that they will show up, and based on that experience I suggested to booking.com to include the provision that the guest must reply in a reasonable time. Overbooking is not an option because I rent only one accommodation, just like most of the hosts in my and many other areas. Big hotels have various means (not available in cases like mine) to solve this problem.And yes, I know I am obligated to have the room ready for non-responsive guests and that is exactly the policy which in my opinion needs to be changed by booking.com.
And btw, even if there is a deposit, 2/3 of the accommodation price is still lost, both for me and booking.com. In reality, most customers skip accommodations who demand deposits