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Greetings Folks and Happy New Year!
I have enjoyed reading all of your comments and look forward to future comments from you and others in this business.
I believe you misunderstand the anonymous comments... I have received excellent reviews from "anonymous" writers... and I truly appreciate them, while respecting their privacy... However they are only anonymous to another viewer as they are identified by their Booking.com Reservation # to you. If they leave a review you can respond to them on their reservation page as that remains open for a few weeks following the booking or you have a ph # or email address to contact them directly!.
I like this concept of keeping in touch with other hosts and realizing that we are all up against the same roadblocks and periodic frustrations! We had quite a busy summer and fall 2017 and personally have really appreciated the quiet Nov and December! It allowed us some quality time together to recoup; with family who were a bit neglected while we were going steady... and gave us opportunity to do a few minor renovations... for our own comfort during the busy guest season! Yes it is certainly a learn by trial and error method! We are in snow country and were hoping to attract some skiers over the winter but Mother Nature has just not cooperated thus far. However we have attracted some "Girls Night Out" guests; Mother and Daughter get-aways; and High Tea guests!
We will enjoy the next few weeks of tranquility as we remember how busy we were last year! We truly enjoy our shared venture as B and B Hosts... and share with you some of our policies below:
In return for this we receive excellent reviews that are truly appreciated as we know it takes time to leave those reviews!
I have yet to know wether or not we are expected to respond to those reviews as that could turn into yet another page to update daily; i.e. calendars; Facebook; BBCanada etc. We thank our guests for visiting when they leave and ensure they know we were happy to have them and would be delighted to have them back again!
I believe their reviews are offered as a way to keep 'other travellers' informed of 'quality stops' along their journey but wonder what you think on this!
We have been with booking.com a year and a half and enjoy a positive relationship with them...However I have had some credit card frustrations that is certainly worth a chat... but later on! ...and yes the Genius Guests Policy needs to be addressed as well! We are not a licensed venue and I believe "Free Drink" is misleading!
... until next time!