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Sorry to repeat my earlier comment but ticking the box is not regarded as evidence by the guests bank- not our credit card company !!!!!- it is the guests bank that is dictating this all and is supporting them
If and its a big if since we all know BC supports the guest first.... you can get them to confirm the guest ticked the T&C box then you will win in Court but do you want the expense of doing that
This is all up to BC to sort with the banks -as if they will !!!!!!!!!!
Everything is too much trouble so don't ask
Neither did I until it happened to us but its a fact that the guests bank requires real evidence the guest actually has received details of the charge if you don't turn up !
Ticking the box on BC when they book is not enough
The only way around this is to put in your confirmation email that includes the cancellation/no show charge and that you require the guest to reply to it saying they have received it !
We are in the UK but do you want the hassle on moths while the FO investigates it
This is a matter for BC to sort but they will not as they will not upset guests
Not to bother to post a problem you are experiencing with Booking.com over A PROBLEM SUCH AS getting a bad review removed because the guest tells lies or one of the many many other problems partners have put on this Forum
Why not to bother ?? Quite simply because BC will for 99.99% of the disputes take the guest side
Laura is I am sure a lovely person -who I am sure sympathises with all the problems with have- but she has no more power to get things changed than a wet guest towel
Senior management from GT down will tinker with problems,take credit for small changes,talk about these wonderful trials BC are doing BUT NOTHING REALLY CHANGES because MONEY MATTERS MORE THAN PARTNERS TO THEM
We stopped taking children several years ago and life has been wonderful ever since
Bookings have gone up for couples not wanting children around
probably impractable for self catering and big hotels to do
Firstly check you insurance cover
If you have no insurance cover for damage caused get it included-even if it is expensive
Put it in your hotel information and your confirmation email that any damage of anything will be charged otherwise Booking.com will not support you when you charge the guest
Do not take bookings without a valid credit card for the full amount -having a card facility will save you a lot of money as you can also use it to check the guest has money to pay
Ignoring your email is pure ignorance or a sign for you to be concerned as we know from guests ignoring our request for an arrival time
You should charge them after the cancellation time but if this does not go through then you will have marked it invalid and will refuse entry unless they have cash
If the charge goes through then if you need ID and they do not have it refuse entry and inform them you will refund the charge after your card company has confirmed the payment is genuine
Hard I know but the hassle of responding to a chargeback can take up much time and it goes on for about 2 months !
Its not worth the risk of just letting them in
Thanks for your reply but it’s not a matter of us joining them as we are the ones with 5 stars and they are giving themselves a fake 5 star rating and taking bookings away from usBooking. Com are ignoring my request to investigate this