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Jbowerinternational it appears to be working for me but I have only 1 rental property. Others in this forum have posted that it doesn't work for them, I assume because they have numerous properties and un-synching the b.com calendar from other sites isn't practical. It may be worth having a look to see if you already have the facility to set specific arrival/departure dates before calling b.com as you may be able to deal with the problem yourself. Go to your calendar and in the top right-hand corner there is a settings cog. If you click on it you will see 'switch to list view' - click on it. You will then have a square window pop up and you need to click on 'switch to list view' again'. Down the left-hand side of the page you will see: 'room status', 'rooms to sell' and ''net booked underneath these you will see 'standard rate' which is a drop-down menu, click on it. You should now see 'edit basic price', 'edit occupancy pricing' and 'minimum length of stay'. Underneath these should be editable buttons showing 'no departures' and 'no arrivals'. This is where you can set your changeover days. If you only have a Saturday changeover day in high season you'll have to select a period to change first (further up the page). If you don't see the facility to change here then you need to call b.com and ask them to add it to the calendar for you. They will also talk you through the process. I've also tested it by trying to book my property from a Wednesday to Wednesday in high season, it says the property is unavailable but does offer the guest alternative Saturday to Saturday dates, which is good! Anyway, I haven't had much time to see whether there are any problems with this solution but I'm hopeful! Good luck, I hope it works for you!
I didn't have the option of blocking arrival/departure days until I contacted booking.com this morning and they've now added this to my calendar. I've un-synched booking.com from my other websites so it looks like this system will work fine for me. It doesn't resolve my problem of an August Friday to Friday booking I received last night. B.com are going to contact the guest and see whether they will agree to change dates but if they refuse I'm basically left with a booking I don't want and no option to cancel. It was suggested by the customer service agent that I give the guest a reduction for a Saturday to Saturday booking as an incentive to change but there's no way I'm going to do that when I've pointed the problem out to b.com in the past and they're receiving a hefty commission from me for pretty poor service. This really isn't good enough booking.com!
I've just had a booking from Friday to Friday in the middle of August next year. It's my first booking so far for our most popular month and will affect bookings for the preceding and following weeks because we have a Saturday changeover listed on other sites. Booking.com doesn't seem to have a facility to cancel a booking! The only thing I can think of to do is contact the guest and ask them to change their dates, which isn't ideal. We were lucky this year and had no problems and booking.com has recently been the most popular and profitable site for us but I think my only option will be to fully block off the whole of August. We've also received a Sunday to Sunday booking in July next year, which has thrown off that month. It's crazy that we can't specify a specific day for changeover as income lost by random arrival dates will result in less commission for booking.com!
Me too! I'm in danger of losing much-needed income in high season!