Stay informed with the latest travel insights, analysis and expertise.
The latest Booking.com developments relevant to your business, while showcasing the great work you do.
Connect online with fellow Booking.com partners for the best tips and advice.
Whatever you business goals may be, our solutions can help you succeed on Booking.com
Find out how to get set up, and read about our services and features.
We run a hostel/backpackers in NZ . Late arrivals are easily the most distracting thing about an otherwise exciting and fulfilling business to be involved in . It's a negative experience for all concerned
as anyone having to show someone in at midnight can attend to particularly when living off site. Unfortantly , the guest gets the last say , with an anonymous , no comment review . (. com's bad) We do arrange self check in when were contacted , but to often were not . 95% of our guests are from overseas , with poor english . Giving details over the phone is near impossible .
The facts are that many people have a disconnect with their emails while on holiday , so our pre check in emails often go unread. After querying several guests in a calm manor , it was obvious
many genuinely were not aware of our check in time . I went through the booking process and was disappointed to find that the check in details was given very little relevance by . com . In fact , they just said to check with the provider . I get the impression they are deliberately vague , rather than risk loosing a booking. Dot Com are very good at what they do , but as someone on this forum said
it seems the designers of the booking pages , have little knowledge of our industry .