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yes, this is the third missed feature I found it. I am becoming the missed feature finder for Booking.com, that each missed feature I find I am awarded 8% commission fee wavied I guess.
I aggree, adding a computerized comprehensive guests behavior analysis system and report into the Extrannet for our landlords will be very helpful to improve our services because a machine doesn't LIE !!
Last night, I waited for a group of guests almost middle night for a last minute Non refundable booking, after they walked into my house, the wife suddenly changed mind, that she was lie on me, that she said she found there's difference looking of the room comparing with the listing pictures. OK, I questioned her show me which exactly area of the room and pictures looked different, that I asked for a listing picture on Booking.Com. Then she changed words with feeling no good because she couldn't show me the listing pictures I asked for, then she changed words again with she accurately wanted bigger room. At the time, in facing 5 people, the landlord, her kids, her husband, she changed words three times in one minute in response to my request for a reason of cancelation. Most professional read into this story should be able to see the person is lie. OK,first, those listing pictures were taken with 100% accuracy even included a time ,date, and a , inlatitude Longitude, second, in my house, each room costed me $10 thousands ( $3000 bedroom furniture sets& beding sets, $2000 electrical wiring to meet the standard of power authority, $5000 renovation contractor fee to meet the fire code and city code). Totally a $80K house renovation project I made this entire house's electronic, plumbing, walls were replaced with entire area new wring, entire area new plumbing, entire interior area new dry walls, that I made sure my guests drinking clean water, and I can confirm this traditional style house has NO asbestos during the renovation my Contractor opened ceilings and walls.
They booked two independent room with cost $108 ( each room only cost $54) includes 4 people breakfast (a big size breakfast).
So what is the exactly reasons of cancellation???
Dislike my house? Dislike the looking of landlord? Want to spend $54 for a five Star hotel treatment includes 4 people breakfast?
So what's the best excuse?
The purpose I provide very lower price rooms is that I want to make convenience for travellers to save their money in accommodation to have more travellers come to my house to have a nice place to stay to relax to recover body energy and so on with the maximum comfort I can provide within my financial planning. I always ask my guests is there anything else I can do for you?
May be want to include Wifi code and parking instruction
hi, friends, there are 3 very simple way to block faked reservations come to your house.
1. Authorize Booking.com to take online reservation payments(Credit card, Paypal, wired transfer etc,.) on your behalf, that Booking.com have the ability of ensuring the payment has been received and cleared.
2. Setting up your policy with Non - refunable
3. Never accept a guest's request of paying a payment upon arrival
so it is a bug, please achnowlege it,please award me for hard working to find bug for Booking.com. this is to make Booking.com merchant service to be more good for host!!! That's call Customer Service!!!
the wifi code suppose be included in the Welcome letter template, it's akward to include the wifi code in the Terms & Conditions of your guest house,
no, the features of the template is only allowed to create one at one time, and Extranet only be able to sent your template for ONE template, if you create two template, Extranet won't send the second one to guest email box. Therefore, this bug force me to add the Wifi code into the template of the Terms & Conditions of the guest house. That's make the template of the Terms Conditions looks ugly!!!
if you still cann't, please install a screenshot extension in your FIREFOX browser, then take a screenshot of your Extranet, then post the screenshot image at here, so that we can see more clearly, and more people will be able to assits you., CHEERS!