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I am totally frustrated and annoyed with the complete lack of customer service provided by Booking.com. The Customer Advisors do not fully read communication, therefore they do not answer queries correctly. I have taken a lot of time compiling correspondence to Booking.com, have phoned and spoken to an Advisor and am still no further forward. I have always requested that Booking.com collects payments on my behalf, I am not local to my apartment and it makes sense for Booking.com to collect my payments and take their commission at source. I had a few issues last year with this but then everything seemed to have been sorted out again. I've had 3 bookings, totally Euro 1000 between December last year and January this year for which I was expecting payment. I started chasing this up mid January when the payment expected was not received. Since then...all I can say is it has been a nightmare and very stressful trying to sort this out. The only service I've had from Booking.com in response to my continual complaint is a phone call at 1am in the morning and threats to suspend my account because their commission has not been paid. Attempts by me to recoup the money from the 3 guests who have enjoyed staying at my apartment free of charge have been ignored. Although this situation is 100% the fault of booking.com (my requests for information on how I can make a formal complaint have been ignored) nothing is being down to resolve it. Every time I receive a message from Booking.com it just leads to more frustration. Could it be that this multi-million pound company have expanded to quickly and their systems and staff training has not managed to keep up with their growth? Whatever the reason for their abysmal customer service I am one very unhappy customer. Out of pocket by Euro 1000, being hassled by Booking.com for their commission charges, which at 20% for cr*p customer service is extortionate anyway! I only wish other websites could get a similar number of bookings for me, then I would certainly walk away from using this company!
My guest left 16th July, I received invoice notification that I would receive payment for booking by 16th August..and I have previously received payment as advised.
I am still waiting for this payment. Please advise me why it has not been transferred into my bank account as is normal.
Also I would like confirmation of where my £15 reward (notified that it has been processed) has been paid as I also cannot find that.
Kind Regards, Marj