Stay informed with the latest travel insights, analysis and expertise.
The latest Booking.com developments relevant to your business, while showcasing the great work you do.
Connect online with fellow Booking.com partners for the best tips and advice.
Whatever you business goals may be, our solutions can help you succeed on Booking.com
Find out how to get set up, and read about our services and features.
I am, or was, in Thailand also a bit affected by this problem. Although I was able to use my credit card terminal without any problem to charge the virtual credit cards, but there are legal obstacles to charge credit cards from guests. As long as the receipt is not signed, the guest can initiate a refund, meaning no booking is really guaranteed.
Now we have adjusted our terms on Booking.com, all rate plans are non-refundable and with prepayment terms. In the Booking.com settings, we accept only cash and in the fine print is a note that we send a payment email and the booking is guaranteed only after a payment.We just "hold" unpaid Booking.com bookings and we can easily cancel anytime after expiration of the deadline (usually 24 hours).And if someone pays online, then the transaction is also verified - menas, no refund can be initiated by the cardholder.
Exactly, the only clean way would be to charge the virtual credit card through a credit card terminal (manual charge / key-in) of a Cuban bank.Virtual credit card terminals have some limitations, including the card issuer code, the country of origin of the card issuer, and geo blocking. Has nothing to do with the credit card number.In other words, you can charge a US credit card with a US PayPal account, but not a European one. In this case it will be difficult to charge a virtual credit card of Booking.com, which was issued for Cuba in another country.
Best is to ask your bank or credit card terminal provider for the "key-in" (manual credit card charge). Otherwise charge your guests when they arrive or send them a email for online payments (I don't know what's available in your country) or ask for a bank transfer.May you contact Booking.com and other OTA's and ask for a solution, some they do payouts also directly to hotels bank accounts.Good luck...
As Thulit wrote. You need a credit card terminal with the manual charge option. But be careful: these transactions are not verified until the guest's signature and can also be reclaimed at No Show.Many hotels therefore use a "credit card authorization form", which constitutes a contract and authorizes you to debit, so you are on the safe side.In some countries (eg USA) there are also virtual credit card terminals with this feature.
@Lord Tulsi Fiery Condiments TulsiIt is up to each accommodation to decide which booking and payment conditions apply.The problem is, however, that even if you have strict conditions on Booking.com it is not guaranteed that the guest will pay at all. This would be solved with the payment gateway. In some countries, there are 30-50% fake bookings or No show, who should settle this damage?
Booking.com started very late to apply for the necessary licenses for the respective countries. Is a legal matter, not a technical problem.Previously, guests could only book with a credit card and we manually debited it by credit card terminal, but 30-40% were invalid and then there are the scammers.We now use the payment gateways PayPal and Red Dot Payment, which is fully integrated in the PMS and booking engine. Alternatively, the guest may submit the credit card data and the credit card authorization form.
If the payment gateway is not available, then you have the best solution as accommodation with the "cash only" and "alternative payment methods".You only have to email the guest the terms of payment and the deadline for payment (can also be bank transfer), if the guest does not stick to it, you can cancel at any time.However, if the guest is given the opportunity to verify the booking with his credit card, he / she must comply with the prepayment conditions (depending on the settings), report the credit card on the extranet as invalid (sometimes several times) and can only cancel the booking afterwards. So you lose some days in which a room is blocked and you can not resell it.Since we use the "cash only" setting, move the guest in the PMS in a fake room and the booking is guaranteed only after payment, we can overbook with no risk with Booking.com guests and in the "worst case" choose the guest and cancel the other bookings on the extranet or by phone. It is only important that you send the payment e-mail with the conditions to the Booking.com guests e-mail address, so have the Booking.com employees insight.
Maybe you paid too late? If times are short, just scan payment confirmation and send it to Booking.com, then call and point out.