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I am sorry to inform you. Booking have told me that they will Never Ever change their policy regarding these type of reviews. They made it very clear in a phone call. They are only asking for opinions here so you have somewhere to vent your anger hoping you won't go to twitter etc. They want you to do it here where you can be monitored. I promise you they made it very clear to me. There will always be people out there who will wish bad things for you and there will always be people will ing to assist them. This policy was well thought out no doubt by a policy committee of iPad carrying experts. Its not going to be changed as a response to what you think. Do you see anyone here replying to your concerns promising to contact you to discuss this? No? Why Not? Ill say it again crying here is not going to help. It way well hurt. You are complaining to a group of converts who know well the issues. On a platform that has made it clear this policy won't be changed.
The anonymous reviews are not meant to be helpful clearly. Many just give a low score and no comment. I actually spoke to someone at booking and they said to me that the ability to leave an anonymous review was a european law. That they must offer this. Do I believe this? No. I explained that price fixing was also against european law and that inviting partners to participate in this practise was questionable. You will find that these comments are not totally ignored. I am sure they are read but if you think there will be action you are sadly mislead.
I can assure you they can remove reviews if they choose. I have seen a review posted at our listing where the guest complained about booking. I saw it and on the same day that review was deleted by booking. Draw your own conclusions from that.
I think you will find our growing list of complaints falling on deaf ears. The issue as i see it is to compete with tripadvisor and others. They want to have the most reviews at their site at all cost. One way to do this is to be open to as many reviews as possible. Even if this system damages partners. Its dysfunctional. Not helpful. Disrespectful toward partners and unjustified. This they know, but change nothing. We have had 2.5 reviews which was a 2.5 for everything from cleaning to wifi which is just not accurate. It is an obvious desire to, with the assistance and guidance of this site, degrade a partner listing. As I have stated before. We have seen a review left by a guest that was very negative toward booking. I saved a screen shot. I said nothing. But on the same day it was magically deleted. One rule for partners and another for booking.
I once had a review where the guest reviewed booking in a rather poor light. They were not happy with the booking process. I did not report it. This review was removed entirely by booking. I took a screen shot of it. So still have a copy. But it’s fair to say when booking is placed in the same position as us they delete the offending review very quickly. While tellinging us that they can not delete reviews about hosts. Interesting
When a guest rates all your services 2.5 the only explanation is that they wish to work with bookings platform as it stands and use it to attempt to damage your reputation. They do this with the total support and encouragement of booking. You should be aware of this, if booking wanted to change this they would. They perceive the attempted destruction of your hard earned position as entertainment. And only cowards leave anonymous reviews. It’s a negative destructive process that is supported by booking.
It serves no purpose to have anonymous reviews positive of negative. Theres no point. They do not in any way educate the owners / managers or other guests. But it is a way for booking to attract more reviews for their own site. We have had excellent anonymous reviews and some that were clearly by jealous people who seek to damage our business. It is expected but not appreciated. And as I said serves no purpose. But we can argue all day here it falls on deaf ears. It would be nice to have in the settings on the extranet the ability to disallow anonymous reviews. Letting the hotel decide. It is after all their property.