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Youv are in the wrong place. Ither phone booking.com on their customer servise or try to click on the reservationyou want to cancel and whhen you're on the reservation page click on Request to cancel reservation.
Channel manager is great. I don't think I could cope with all the admin myself. When I have help it gives me time for other things like websites , photos etc.
Most of them read and as I demand answers, they write me back. It is the first thing they get when they come. Most of them find it amusing.
I want to tell you about a case I had yesterday in Expedia, that has the same policy as BdC.
I am in wales and I had an email from a french castomer who offered me that she'll cancel now because it is still in thre 2 weeks money back time, And she wants me to keep her privetly booked. S acctually not onlyy that we "Cheat" on Expedia, she can cancel any time and doesn't even think about me. I've looked this morning, after refusing, and she is still booked. I wonder if she contacted expedia and was told she can cancel nearer the time...Now that things are very different, I think the two weeks should be put back. People cant say in 2 weeks, just as they were going to come, that they didn't know. That was right in the begining, not now. I can understand there's issues with non refandble booking that was made long before this started but I think now, something like 2 weeks is a good thing to implement maybe including those who booked long ago, so we can readvertise the room. We are in bigger trouble then the guest because we wont have any money, this is our livelyhood. BdC and Expedia, should look again at this FC policy and see us as we are. small businesses without any income.If we collaps, our cleaners, cooks, or whatever staff we have will earn nothing. And it won't be any advantage to booking .com as well.
I created a first email with : Waht you need to know, and: What we need to know, all in short bullet points. It goes automatically to guests when they book, both by booking.com and expedia. It's only about the very practical stuff, but at least they can't say they didn't know we are vegetarian...People find it amuzing as well.
I see your points. I have a small B&B and have less work. I think the guest misconduct is fine but should be taken very seriously when the behaviour is really bad. Maybe the company should follow it a bit more and not have the strict rule that they can never cancel a review. Sometime it is right to do it.
This point should be aded to the discussion about reviews for guests. A guest would'n dare do that if they knew no property would take them afterwords. It also comes to the question about "black listing". I think smoking in the house or similarly, letting the dog on the bed, and more, all these are helth and safety matters and we shouldn't wait for a fire in a property before we take them seriously!
That is all true but I have the same feeling that we have to walk on tip toes around our guests just to get a good review, but they dont care because we cant say anything about their behaviour, which is sometime qoite bad, I know we can report misconduct. but that doesn't help, and also it isn't always misconduct, maybe a nasty behaviour. I often get remarks on things which the guest would have known and expected if they would read my emails, and there's nothing at all I can do.
I also said many times to BdC support that bookings should be compalsory and from both sides, so they don't become a panelty!