Guests never showed up

I am very new to this booking.com. There was some guest who had done some booking for my property. They never turned up for the stay. I even sent a message to them thru the pulse platform that they should inform if they don't turn up. Now booking.com has invoiced me for comission for that whole stay. How do I go about it. I had sent an email to them but no response. Now I have received an email that they will remove my property if I don't pay. Any help will be appreciated. 

BrookAve 2 years ago


Report it as No Show.



You also can contact partner support via 3 methods below

Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Method 3:  *** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox