We have 2 properties, next door to each other. One had been put under review for location verification, a process that should take no more than 10 days to complete (and even this seems a long time). During this time, the property the property was closed by BDC, payments are frozen but we are asked to honour existing bookings. It's now been 22 days and the property is still under review. The only explanation is that they are short staffed. If they don't have the resources to carry out such a review within the stated time frame, then why are we being penalised with closed properties and no income?
Today, our other property has now been put under review!
What are other people's experience of this? What can we do? This is ridiculous and hurting us badly. We're new to BDC but the experience has been very poor and this has been a major blow.
If we advertise elsewhere, we need a channel manager but don't know where to start. Any advice on this would be appreciated.