Property Verification - huge issue, pls help!

A couple of months ago ( July 2021 to be precise), I have signed up on Booking.com with 2 of my properties - unfortunately I am still not able to go through the property verification process... I have contacted the help line around 5 times now and each time they tell me that they are not able to give any estimate when the verification is going to happen - the approximate waiting time in July was 2-2.5 months. Apparently I have hit some kind of algorithm that detected I am a fraud because I have two apartments under the same address  (that is what the help line has told me). It has been 3 months now and still I have no information - moreover today I have noticed that my draft listings have been deleted from my account - all of the hours I have spent preparing them are just gone and I am stuck. 
Has anyone been in a similar situation?

BrookAve 1 year ago


wow thats ridiculous




best to contact Partner Support for  assistance 



Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Method 3:  *** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox

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Hans Damen 1 year ago

As this is a real and very persistent subject, if you look at all the messages on this board. Therefore real help should be provided, instead of generic referrals to contact Partner Services.