What do I do my guests booked for 4 and arrived with 10

They booked for four and arrived with 10.

BrookAve 2 years ago


Hi Rosemary,


can you elaborate on property type,  etc


but in general its a hard one to call at times , depending on what your listing actually says.

Is there any thing about having guests, 4 having 6 friends meet up is one thing .

actually staying over night is another.


You could ask for a deposit as they are more than the booked number 

You could ask them to leave by midnight each day , the extra 6 as they 'are not insured'.

Be Creative so as to not get into an argument.




Else contact Partner Support 



Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Method 3:  *** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox