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Booking.com have absolutely no credibility in relation to these type of things. We had a guest for three stays at once. The property was left in a very ordinary state each time. Her attempt to book a fourth time was rejected by me so she then went and posted horrible reviews for the previous three stays. I submitted a request o have the reviews removed, but this was rejected. I pointed out that they could not be geneiune reviews, as the guest continued to stay at our property and tried to book a fourth time, but booking.com didn't care. My only option was to respond to each of the reviews with the facts, made damn sure she wasn't going to share those reviews on social media.
Regards for Oz
We manage many properties, some with self checkin, so an up-todate email and mobile number is important.
We have set up an automatic new booking message in booking.com asking for guests to provide their email address. This works about 75% of the time, however not everyone responds, or they think that responding to the email is enough (without actually typing their email into the body of the message).
Where the email is not provided we follow this with a text message, which is why the agoda bookings are so annoying.
We also include the guest phone number in all emails from our PMS so that guests can advise if the incorrect or out of date number is given.
Regards fro Oz.
I have done that, but reposted here for other to contribute.
This really is the worse idea any of these clowns has ever come up with, and the fact that you are opted in automatically is totally unacceptable.
My whole question was about the terminology pay-at-hotel. The use of this term gives people the assumption that they don't need to pay anything until they arrive. They don't seem to read or comprehend past that.
My properties are set up correctly.