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to CML, as far as I remember only 1 five-star Hotel in Hamburg sued Booking.com more than a century ago for very annoying reviews. The whole legal process took 2 years and cost a big amount of money but the reviews had to be removed. Since then nobody even thinks of sueing them. So guests still have the opportunity to destroy your business, even if you provide everything but guest is just mad at something which is not the hosts fault.
Well if guests tell lies (e.g. apartment is on 3rd floor, but building only has 2) or guests complain about not having things they did not book (e.g. they book a room without washing machine or AC and then write in review NO AC, NO WASHING MACHINE!) then Booking.com answers us with: "this is a personal opinion of the guest". For us it is lying and causing economical troubles for our company!
Guest reviews should be fair and not hateful, because it rained all days or couples are in bad mood. It can destroy so much what we work hard for!