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Take the extra time and talk to your guests. Don't be afraid to ask them if everything is OK - the sooner you find out about any issues (especially the small ones) the better equipped you are to be able to fix them or deal with them immediately showing that you do care about their stay with you and you want everything to be as good as it can possibly be.First impressions do count, but last impressions count as well - think about giving a gift on departure - something small - maybe with a discounted booking code attached for return visits :).