Agoda connection

Hi there, 

Has/is anyone else having the horrific experience I am having with Bookings.com and Agoda??

I find out that in the small print of the Bookings.com contract i have signed up to other affiliates including Agoda.

We find out (via guests cancelling) that Agoda (whom i have never had any contact with/from) have our address and location wrong. We are based in Wilshire and Agoda has us in a completely other city - Bath. We are getting guests booking via Agoda, thinking they are staying in Bath and once they realise the error, they are cancelling very last minute so we are massively down on revenue. 

I call Bookings.com to find out how I am connected with Agoda, explain the issue and they tell me to speak to Agoda. I call Agoda and without an account ref or property ID, they cannot speak/help me. I explain to both parties that i have no account details for Agoda since I disnt even know we were listed on their property and they just keep ping ponging me between the two of them. Neither party can help apparently. 

Agoda keep referring me to my marketing manager but wont tell me who that is and so we are left with an incorrect property address on Agoda and losing revenue. 

Has anyone else experienced this shocker of a situation before? If so, how did you get it resolved?




BrookAve 2 years ago


Basically register on agoda and have full control of it.

its not affiliate its owned by Booking holdings Inc /LLC





contact partner support via 3 methods below

Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Method 3:  *** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox




Profile picture for user Claire - Account Advisor c
Claire - Accou… 2 years ago

Hi Sian,

Sorry to hear about your experience. As you do not have a contract with Agoda and as the address information for your property listing is incorrect, as you have explained, please send Booking.com a message in the extranet or call the partner services team so they can get in contact with Agoda for you. The Booking.com team should be able to email or contact agoda to fix the address issue. 

Kind regards,