My property has a problem of availability for going to a year now. We have written severally to support and at last they responded telling us that they have corrected the error by making it available.

Viewing our property from the extranet, it reads open/bookable but at the front end, it shows "sold out" This makes it not showing when search is conducted. 

All our mails to support since then has never been responded to not to talk of removing the "sold out" tag in the front end.

My dear members kindly help me to suggest what i can do to rectify this anomaly as we are not owing any money to booking.com

Thanks, Moses

BrookAve 1 year ago


no more mails pick up the phone and review it in real time with partner support.




contact partner support via 3 methods below

Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Method 3:  *** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox