Guest Damages In Excess Of Deposit

A guest hosted a party in my apartment. In the one bedroom apartment they hosted 9 people.

The income for the 2 day stay was about 121USD. They damaged furnisher, they even put fists through a door, communal property in the complex. I had to have BDC cancel a week guest booking. The cost to fix the damages and the booking income loss cost me 1500USD.

I have submitted the evidence to BDC. What is disappointing is that BDC is no communicating on what steps they are taking against this genius member.

What suggestions are there via BDC to get recovery of the monies

BrookAve 1 year ago


report it 


contact partner support via 3 methods below

Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Method 3:  *** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox

Modern Seaview… 1 year ago


I did report it. Submitted the invoices, BDC is silent.


Am trying get get feedback from others on what happens after it has been reported, takes how long and action that get taken against the guest


The experience would be appreciated