We live in Belgium and we own, as private individual, a gite just next to our main house.
We have been working with booking.com since the mid of July 21.
All worked very well until we received a message from them, on 10/29/21, informing us that our property was closed and all the payment were suspended because a verification of our property location had to be done.
Estimated time of this procedure : 10 days.
More than two month later, our property remains closed on the website and we have not received any payment for our November rentals (1350 €) yet.
We have reached out to their Customer Service many times by email through the Extranet and by phone, I have filled KYP forms, we have sent three claims but the situation remains unchanged.
This is completely unacceptable !
Does anyone have an idea on how to get things done ?