Property location_Verification
Hi All,
We live in Belgium and we own, as private individual, a gite just next to our main house.
We have been working with booking.com since the mid of July 21.
All worked very well until we received a message from them, on 10/29/21, informing us that our property was closed and all the payment were suspended because a verification of our property location had to be done.
Estimated time of this procedure : 10 days.
More than two month later, our property remains closed on the website and we have not received any payment for our November rentals (1350 €) yet.
We have reached out to their Customer Service many times by email through the Extranet and by phone, I have filled KYP forms, we have sent three claims but the situation remains unchanged.
This is completely unacceptable !
Does anyone have an idea on how to get things done ?
Hi Eric,
Thank you for reaching out and I am sorry to hear of your frustrations. We do currently have a backlog to verify properties which the team are working through, however the expected timeframe is longer than 10 days, but I unfortunately do not have a new estimated time I am sorry. We are communicating all of this internally and working on resolutions to assist. Thank you for your patience and understanding.
Hi Janita,
Thank you for your quick answer, much appreciated.
And moreover, your response makes sense (quite different from those we received through the extranet...)
I don't know if there is a link, but a few hours after I have posted, our account has been unblocked and our accomodation has visibilty on booking.com again.
Kind regards,
Eric