Suspension due to location verification

Booking,com has decided to suspend our property. They promised location check within 10 days.... well thats a laugh they are not keeping there word. Google is full of others who are getting the same treatment and some are still waiting after 4 months!!! We have not been paid for guests who have stayed, we are nearly fully booked from Friday till Christmas and they  have asked us to honour the bookings until there checks are done even though they are not going to pay us. We lost our business due to Covid and this was our attempt to get back on our feet but now it looks as though we are going to have to claim Universal Credit  as we literally have no income. I have rang them every day and no joy, even there staff think that the company are wrong. PLEASE has anyone got any suggestions as to how I can get this sorted?

BrookAve 1 year ago


Have you requested Video Verification method ??



You also can contact partner support via 3 methods below

Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Method 3:  *** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox