user avatar image
1
Answered Answered

Accommodation unavailable but I have 2 reservations!

At the end of last summer, on request from the owner of the property which I help out with, the decision was made to 'block' this year 21-22 from the end of the summer. However, I have received confirmation (via Booking) of one booking, and another (which doesn't appear on the Extranet bookings page) directly from the client, asking about pets. Neither of these bookings can be respected, but I can't find WHO to contact, WHERE to ask this question directly, or HOW to go about cancelling these bookings. Help please!! Many thanks


user avatar image
B.
Jarratt - Acco… 1 month ago

Hi Sarah, you will be best to contact the Partner Support team (by phone or message) for help with your reservation questions, and to look at the availability settings for your property on Booking.com.  

 

You will find contact details for the support team in the extranet where you can choose to send a message, or access the Partner Support phone number. Both options are available by clicking on the Inbox tab, then choosing 'Booking.com Messages'. 

 

You can compose a message to the support team, or find the contact number by clicking 'other options' on the right hand side, and following the prompts. 

 

If for any reason you can't access the extranet, you will find a list of public support number numbers listed here on the Partner Hub

 

Kind regards, 

Jarratt