Accommodation unavailable but I have 2 reservations!
At the end of last summer, on request from the owner of the property which I help out with, the decision was made to 'block' this year 21-22 from the end of the summer. However, I have received confirmation (via Booking) of one booking, and another (which doesn't appear on the Extranet bookings page) directly from the client, asking about pets. Neither of these bookings can be respected, but I can't find WHO to contact, WHERE to ask this question directly, or HOW to go about cancelling these bookings. Help please!! Many thanks