Booking.com cancelled my account

I wrote the invoice number wrong on my payment and they cancelled my account.

I informed them about the mistake and sent them proof of payment but now they tell me that i have to wait for their accounting department to review the case before they restore my account.

It's been 20 days and still nothing from them.

They cannot say when the matter will be resolved.

I'm loosing thousands of Euros because of one wrong digit on the  payment form.






best to contact Partner Support for  assistance 



Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Method 3:  *** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox


Your answer is not helpful at all.

One should assume that i have already contacted them using the tools you suggest.

I sent messages multiple times and i have called partners support many times about my problem.

All i hear is that they are very sorry for the problem but they cannot do anything to help me.

They tell me to wait until the finance team reviews my very first message ,which i sent them on 24/8/21.

They also tell me that they don't know when this will be resolved.

And i'm asking:

If Booking.com does not have enough people working in their financial department in order to provide us partners with a fair service then why on earth do they keep the practice of closing people's accounts?

Let me do my job and when you are ready to review my case call me to see  who is right and who is not.

This disrespect towards their partners is unprecedented.