Booking.com Preferred Partner Programme


I just discovered my property is signed up to the Preferred Partner Programme. I only just noticed this as i was checking the commission on recent bookings. Thought the commission seemed very high. Turns out my property is paying 18% commission because my property is in the preferred partner programme.

I called Booking.com and told them categorically 100% i have never signed up to this programme. They said my user ID signed up to this programme. Absolutely i did not. I'm absolutely raging angry with Booking.com. 

Feels like fraud on their part sneakily adding my property to the programme and trying to tell me it was me who joined the programme. 

Has anyone else experienced this? Its really not fair and i want advice on how i can challenge them on this. 

Thank You

user avatar image




just click quit on it. and be done with it, dont drag it out, it helps no one.





contact partner support via 3 methods below

Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Method 3:  *** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox

City Centre Ap…

Wow.. fantastic advice BrookAve lol

However, you failed miserably to answer my question posed to the community.

Maybe in future if you don't have a helpful answer to a fellow partner you think before posting a silly response.